Refund and Returns Policy
Last updated:
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Eligibility Requirements
- Item must be unused and in the same condition as received
- Must be in original packaging
- Receipt or proof of purchase required
Non-Returnable Items
The following items cannot be returned:
Important: Please do not send your purchase back to the manufacturer.
Partial Refunds
There are certain situations where only partial refunds are granted:
Used Books
Books with obvious signs of use
Opened Media
CD, DVD, VHS tape, software, video games, cassette tapes, or vinyl records that have been opened
Damaged Items
Any item not in its original condition, damaged, or missing parts (not due to our error)
Late Returns
Any item returned more than 30 days after delivery
Refunds Process
Return Received & Inspected
We send email notification upon receipt
Approval Decision
We notify you of refund approval or rejection
Refund Processed
Credit applied to original payment method
Late or Missing Refunds
Check Your Bank Account
Verify if the refund has been processed
Contact Credit Card Company
Processing times may vary
Contact Your Bank
Additional processing time may be required
Contact Us
If all else fails, reach out to our support team
Sale Items
Sale Items Policy
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
When Exchanges Are Possible
We only replace items if they are defective or damaged.
Exchange Process:
- Email us at support@baliexploreholiday.com
- Ship your item to our address
- We’ll send the replacement once received
Gift Returns
Direct Gift Shipping
If the item was marked as a gift and shipped directly to you:
- You’ll receive a gift credit for the value of your return
- Gift certificate will be mailed to you after we receive the returned item
Indirect Gift Shipping
If the item wasn’t marked as a gift or shipped to the gift giver:
- Refund goes to the original gift giver
- Gift giver will be notified about the return
Shipping Returns
Return Address
Mail your product to:
Bali Explore Holiday
123 Return Street
Denpasar, Bali 80222
Indonesia
Shipping Costs
You are responsible for return shipping costs. These are non-refundable.
Delivery Times
Exchange delivery times vary based on your location.
Recommended for Expensive Items
Consider using trackable shipping or insurance. We don’t guarantee receipt of returned items.
Need Help?
Email Support
support@baliexploreholiday.com
Phone Support
+62 361 123 4567
Support Hours
Monday – Friday: 9AM – 6PM
Saturday: 10AM – 4PM
Sunday: Closed